Effective date: 01 October, 2022
- LUXSTAY PTE. LTD. which is a company duly incorporated in Singapore (hereinafter referred to as the “Company” or “We”), operates LuxWorld platform including website, app, products and services provided (hereinafter referred to as the “Service”).
II. Information Collection
The Company collects information about the User, including information that directly or indirectly identifies the User, if the User or the User’s other members choose to share it with the Company. The Company collects information when the User uses the Service in a few different ways, including but not limited to tracking, completing, or uploading activities. There are also several opportunities for the User to share information about himself/herself, the User’s friends and the User’s activities on or through the Service.
- Account, profile, activity and use information
While using the Service, the Company may collect basic account information including but not limited to the User’s name, email address, date of birth, gender, phone number, address (state, province, city), ZIP/Postal code, photos, selfies, username and password that helps secure and provide the User with access to the Service. The Company may request access to the User’s connected device in order to use the camera, microphone, or any other functions that assist the User in taking photos or creating content for his/her profile.
Profile, activity and use information are collected about the User when the User chooses to upload the content and activity (including date, time and geo-location information as well as the User’s speed and pace and perceived exertion) or post, join a challenge, add the User’s equipment usage, view others’ activities or otherwise use the Service.
- Location information
The Company collects and processes location information when the User signs up and uses the Service. The Company does not track the User’s device location while the User is not using the Service, but in order to run and monitor the Service, it is necessary for the Company to track the User’s device location while the User uses the Service. If the User would like to stop the device location tracking, the User may do so at any time by adjusting the User’s device settings.
- Content the User shares
The Company gathers information from the photos, posts, comments, kudos, ratings, reviews, and other content the User shares on or through the Service, including when the User participates in the challenges and/or event on or through the Service.
- Contacts Information
The User can choose to add his/her contacts’ information by connecting his/her contacts from the User’s mobile device or social networking accounts to the Service. If the User chooses to share the User’s contacts with the Service, the Company will, in accordance with the User’s instructions, access and store his/her contacts’ information in order to identify connections and help the User connect with them. The company collects this information only with the User’s explicit consent, and the User may remove that consent at any time from the User’s device privacy settings.
- Connected Devices and Apps Information
The Company collects information from devices and apps the User connects to the Service. Such information can be synced to the Service for certain purposes upon the User’s explicit consent. For example, the User may connect his/her smartwatch or health data app account to the Service and information from these devices and apps will be passed along to the Service.
- Health Information
For some mode, the Company may collect or infer health information. Certain health information may be inferred from sources such as heart rate or other measurements, including power, cadence, and weight or other indicators.
Before the User can upload health information to the Service, the User must give his/her explicit consent to the processing of that health information by the Company. The User can withdraw the User’s consent to the Company processing the User’s health information at any time from the User’s device privacy settings.
- Third-party accounts Information
The Company allows the User to sign up and log in to the Service using accounts the User creates with third-party products and services, such as Google (collectively referred to as, “Third-Party Accounts”). If the User accesses the Service with Third-Party Accounts, the Company will collect information that the User has agreed to make available such as the User’s name, email address, profile information and preferences and other information. This information is collected by the Third-Party Account provider and is provided to the Company under their privacy policies. The User generally controls the information that the Company receives from these sources using the privacy controls in the User’s Third-Party Account.
- Technical Information and Log Files
The Company may also collect information from the User’s browser, computer, or mobile device, which provides the Company with technical information when the User accesses or uses the Service. This technical information includes the User’s device and network information, computer’s Internet Protocol address, browser type, browser version, the pages of the Service that the User visits, the time and date of the User’s visit, the time spent on those, unique device identifiers and other diagnostic data, cookies, log files and analytics information.
- Tracking Data
- Other Information
III. Use of Information
In order to make the Service available to the User and/or to meet the legal obligation, the Company may need to collect and use certain information of the User. If the User does not provide the information that the Company requests, the Company may not be able to provide the User with the requested products or services on or through the Service. Any information the Company collects from the User may be used for the following purposes:
- To provide and maintain the Service
The Company uses the information the Company collects and receives to provide and maintain the Service, including providing the User with the ability to:
a. Participate in the challenges and events on or through the Service.
b. Record the User’s activities and analyze the User’s performance.
c. Interact with other Users.
d. Visualize the User’s activities.
- To customize the User’s experience
The Company uses the information the Company collects about the User, the User’s followers, and the User’s activities to customize his/her experience. For example, the company may suggest the activities, challenges, or events that may interest the User, or new features that the User may want to try.
- To protect the User and the Service
The Company uses the information the Company collects to protect Users, enforce the LuxWorld Terms and Conditions and promote safety. The Company can find and remove content that violates the LuxWorld Terms and Conditions such as hate speech or spam, as well as suspend or terminate accounts that share such content.
- To improve the Service
The Company also uses the information the Company collects to analyze, develop and improve the Service. To do this, the Company may use third-party analytics providers to gain insights into how the Service is used and to help the Company improve the Service.
- To communicate with the User
The Company uses the information the Company collects to provide support in response to the User’s requests and comments. The Company may also use the information the Company collects to market and promote the Service, activities and events on or through the Service, and other commercial products or services. This includes marketing and push communications, where the User has not opted out of receiving such messages and notifications.
- To aggregate information
The Company does not sell the User’s personal information. The Company may aggregate and centralize the information the User and others make available in connection with the Service and post it publicly or share it with third parties for purposes of analytics, innovation, and to provide enhanced services on the Service. Examples of the type of information the Company may aggregate include information about equipment, usage, demographics, routes and performance.
- To detect, prevent and address technical issues
The Company may use the information the Company collects to detect, prevent and address technical issues.
IV. Transfer of Information
The Service is operated from Singapore. If the User is located outside of Singapore and chooses to use the Service or provide information to the Company, the User acknowledges and understands that the User’s information will be transferred, processed and stored in Singapore, as it is necessary to provide the Service and perform the LuxWorld Terms and Conditions. The data protection laws in Singapore may differ from those of the country in which the User is located, and the User’s personal information may be subject to access requests from governments, courts, or law enforcement in Singapore according to the laws of Singapore. Singapore privacy laws may not be as protective as those in the User’s jurisdiction.
V. Sharing of Information
The Company may share the User’s personal information in accordance with the User’s preferences, as needed to run the Company’s business and provide the Service, and where required for legal purposes, as set forth below.
- Service Providers
The Company may share the User’s personal information with third-parties who provide services to the Company such as supporting, improving, promoting and securing the Service, or fulfilling orders. These service providers only have access to the information necessary to perform these limited functions on the Company’s behalf and are required to protect and secure the User’s information. The Company may also engage service providers to collect information about the User’s use of the Service over time on the Company’s behalf, so that the Company or they may promote the Company or display information that may be relevant to the User’s interests on the Service or other websites or services.
- Publicly Available Information
When the User joins the Company’s community, the User’s profile and activities are set to be viewable by everyone by default. The User’s name and other profile information are viewable by other LuxWorld members and the public and, subject to the User’s privacy controls, additional information and content the User shares may also be viewable. For example, the User’s photos may be accessed by other LuxWorld members and non-members or viewable on publicly accessible the Company’s pages or in search engine results. The Company provides a variety of tools to control the sharing of the User’s information and encourage the LuxWorld members to adjust their controls to align with their desired experience.
- Sharing Information and Activities
As a social network, the Company shares the User’s information with other LuxWorld members and the public in accordance with the User’s privacy controls. The Users can change the visibility of the activities the User uploads to the Service. Also, the User can tell the Company about important locations, such as the User’s home or work address, by enabling privacy in the User’s settings. The Company will make private any portion of the User’s activity that starts or ends in User’s privacy. The User can also share his/her activities with his/her contacts via text, email, or on social media applications like Facebook, Instagram, and Twitter. If the User links his/her LuxWorld account to other social networks and shares his/her activities, they will be viewable on such third-party platforms, including the User’s location information. The User should use caution when sharing information via third-parties and the User should carefully review the privacy practices of such third-parties.
- Affiliates and Acquirers of the Company’s Business or Assets
- Legal Requirements
The Company may preserve and share the User’s information with third-parties, including law enforcement, public or governmental agencies, or private litigants, within or outside the User’s country of residence, if the Company determines that such disclosure is allowed by the law or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory processes. The Company may also retain, preserve or disclose the User’s information if the Company determines that this is reasonably necessary or appropriate to prevent any person from death or serious bodily injury, to address issues of national security or other issues of public importance, to prevent or detect violations of the LuxWorld Terms and Conditions or fraud or abuse of the Company or its members, or to protect its operations or its property or other legal rights, including by disclosure to the Company’s legal counsel and other consultants and third-parties in connection with actual or potential litigation.
VI. Protection of Information
The Company takes several measures to safeguard the collection, transmission and storage of the data the Company collects. The Company employs reasonable protections for the User’s information that are appropriate to its sensitivity.
The security of the User’s information is important to the Company, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While the Company strives to use commercially acceptable means to protect the User’s information, the Company cannot guarantee its absolute security.
- Privacy Controls
The Company offers several features and settings to help the User manage his/her privacy and shares his/her activities. Most privacy controls are located on the User’s privacy controls page, but some are specific to individual activities or athletes. The Company provides the User the option to make the User’s activities private.
- Adjust Notification and Email Preferences
The Company offers various ways to manage the notifications the User receives. The User can choose to stop receiving certain emails and notifications by indicating his/her preference.
- Updating Account Information
The User may correct, amend or update profile or account information at any time by adjusting that information in the User’s account settings.
- Deleting Information and Accounts and Downloading Data
The User can delete his/her account or download his/her data using the Company’s self-service tools. After the User makes a deletion request, the Company permanently and irreversibly deletes the User’s personal data from its systems, including backups. Once deleted, the User’s data, including his/her account, activities and place on leaderboards cannot be reinstated. Following the User’s deletion of his/her account, it may take up to a day to delete the User’s personal information and system logs from the Company’s systems. Additionally, the Company may retain information where deletion requests are made to comply with the law and take other actions permitted by law.
Note that content the User has shared with others, such as photos, or that others have copied may also remain visible after the User has deleted his/her account or deleted specific information from the User’s own profile. The User’s public profile may be displayed in search engine results until the search engine refreshes its cache.
The Company also provides the User the option to remove individual activities the User has posted without deleting his/her account. Once removed, the activities may remain on the Company’s systems until the User deletes his/her account.
VII. Retention of Information
VIII. Links to other site
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